Research

Direct research producing authentic customer insight.

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Strategy

Actionable strategy that maps the way to great customer experiences.

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Design

Human-centred design of products and services that deliver results.

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Training

Practical training in design and innovation methods.

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Our approach

Customer centred

We do user centred design, to ensure the design of products, services and interactions is based on genuine customer needs.

Prototype driven

We use prototyping, to find out what customers think of ideas before a whole lot of time and money has been spent on them.

Iterative

We use iteration to step through from early ideas to the final result. This allows us to refine ideas and solutions as we learn more about them at each stage.

Highly collaborative

We're big on collaboration - within our team and with you. We work alongside our clients to harness their knowledge and expertise and to share ours.

Who we've worked with

AA

Air New Zealand

Anglesea OMS

As Well As

ASB

AUT University

GO Rentals

Kia Ata Mai Trust

Mystery Creek Events Centre

Soda Inc

South Moravian Innovation Centre

VO2 Web Design

WEL Networks