Direct research producing authentic customer insight.
Actionable strategy that maps the way to great customer experiences.
Human-centred design of products and services that deliver results.
Practical training in design and innovation methods.
We do user centred design, to ensure the design of products, services and interactions is based on genuine customer needs.
We use prototyping, to find out what customers think of ideas before a whole lot of time and money has been spent on them.
We use iteration to step through from early ideas to the final result. This allows us to refine ideas and solutions as we learn more about them at each stage.
We're big on collaboration - within our team and with you. We work alongside our clients to harness their knowledge and expertise and to share ours.
Who we've worked with
Air New Zealand
As Well As
Kia Ata Mai Trust
Mystery Creek Events Centre
South Moravian Innovation Centre
VO2 Web Design
“We’ve achieved a better conversion rate online and gained greater understanding of our customers wants, needs and online buying behaviour.
I wouldn’t hesitate to recommend Divergent to any business wanting to get the jump on its competitors and to innovate for your industry.”
“I love reliable people and on-time projects which is something you don’t expect very often among creative people. Divergent is the exception. Their project focus and deep knowledge in the field of service design made our project successful.”
“The experience of working collaboratively with Divergent has been invaluable. To undertake quality research to inform the development of a digital tool… is a dream which has been realised.”